Short Description

This article explains how to create and process pickup (takeaway) orders in the Fleksa POS.

Prerequisites

Before placing a pickup order, ensure:

• You are using Fleksa POS on Windows / Tablet / Android

• You have Cashier / Manager / Admin permissions

• Your menu is synced and updated

Steps to Place a Pickup Order

Step 1: Open Fleksa POS

Open the Fleksa POS application on your Windows PC, tablet, or Android device.

Step 2: Go to the Pickup Section

• On the main POS screen, select Pickup (sometimes labeled as Takeaway).

Step 3: Start a New Pickup Order

• Click on New Order or the + (plus) button to start a new pickup order.

Step 4: Add Customer Details (Optional)

You may enter:

• Customer name

• Phone number

Step 5: Add Items to the Order

1. Browse food categories (Drinks, Starters, Mains, etc.).

2. Click an item to add it to the order.

3. Add modifiers or adjust the quantity if required.

Step 6: Review the Order

In the order summary, verify:

• Correct items

• Correct quantity

• Correct total amount

Make edits if needed.

Step 7: Send Order to Kitchen

Click Send to Kitchen so the kitchen receives the pickup order instantly.

Step 8: Print Pickup Ticket (Optional)

You can print:

• Kitchen receipt

• Pickup receipt for packaging

Step 9: Proceed to Checkout

When the customer pays (either at booking or at pickup):

• Click Checkout

Step 10: Choose Payment Method

Payment options include:

• Cash

• Card

• QR Payment

• Gift card

Step 11: Complete the Payment

• Confirm the payment

• The order is now marked as Ready for Pickup or Completed, depending on workflow

Common Issues & Solutions

Issue: Pickup button not visible.
Solution: Update POS app; refresh home screen.

Issue: Items not appearing in kitchen.
Solution: Check kitchen printer/KDS connection.

Issue: Customer details not saving.
Solution: Ensure required fields are filled properly.

Tips & Best Practices

• Always confirm customer name and phone number for accuracy.

• Use modifiers to avoid confusion for customized orders.

• Print a pickup label for each order bag.

• Mark orders "Ready" once packed to avoid delays.

FAQ

Q: Can I edit the pickup order after sending it to the kitchen?
Yes — you can reopen the order, edit items, and resend updates.

Q: Can customers pay later at pickup?
Yes — complete the order and take payment at checkout when they arrive.

Q: Can I see all upcoming pickup orders?
Yes — all active pickup orders are listed in the Pickup/Takeaway section.

Need More Help?

Contact our support team through the Partner Portal or by phone — we’re always happy to assist.