How to Place Delivery Orders in Fleksa POS ?

How to Place Delivery Orders in Fleksa POS ?

Short Description

This article explains how to create and process delivery orders in Fleksa POS, including adding customer details, adding items, and completing the order.

Prerequisites

Before placing a delivery order, ensure:

  • You are using Fleksa POS on Windows / Tablet / Android

  • You have Cashier / Manager / Admin access

  • Delivery service is enabled

  • Your menu is synced and updated

Steps to Place a Delivery Order in Fleksa POS

Step 1: Open Fleksa POS

Open the Fleksa POS app on your Windows PC, Tablet, or Android device.

Step 2: Go to the Delivery Section

  • On the POS home screen, click Delivery.

Step 3: Start a New Delivery Order

  • Click New Order or the + (plus) button.

Step 4: Add Customer Details

Enter the customer information:

  • Customer Name

  • Phone Number

  • Delivery Address

  • Postal Code / City

Step 5: Add Items to the Order

  1. Browse menu categories (Starters, Drinks, Mains, etc.).

  2. Click items to add them.

  3. Adjust quantities or modifiers as needed.

Step 6: Review the Order

Ensure the order summary shows:

  • Correct items

  • Correct quantities

  • Correct total

  • Delivery charge (if applicable)

Step 7: Send Order to the Kitchen

Click Send to Kitchen so the kitchen begins preparing the order.

Step 8: Assign a Driver (Optional)

  • Click Assign Driver

  • Select a driver from the list

Step 9: Checkout / Payment

Delivery payments may be:

  • Pay on Delivery (Cash/Card)

  • Online Paid (if paid through website)

Click Checkout to proceed.

Step 10: Choose Payment Method

Select one:

  • Cash

  • Card

  • QR Payment

  • Giftcard

Step 11: Complete the Payment

  • Confirm the payment.

Common Issues & Solutions

Issue: Delivery button not showing.
Solution: Enable delivery in the dashboard and restart POS.

Issue: Customer address not saving.
Solution: Ensure required fields are filled.

Issue: Kitchen does not receive order.
Solution: Check printer/KDS connection and resend.

Tips & Best Practices

  • Always verify the delivery address before sending the order to the kitchen.

  • Use the notes field for delivery instructions (e.g., “Call on arrival”).

  • Assign drivers quickly during busy hours.

  • Print a delivery label for the driver.

FAQ

Q: Can I edit a delivery order after sending it to the kitchen?
Yes — open the order, make changes, and resend.

Q: Can customers pay at delivery?
Yes — choose Cash or Card during Checkout.

Q: Can I view active delivery orders?
Yes — all active orders appear in the Delivery section.

Need More Help?

Contact our support team through the Partner Portal or by phone — we're here to help anytime.

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