Integrating Google Order Redirect in Fleksa POS

Integrating Google Order Redirect in Fleksa POS

The Google Order Redirect feature allows customers to place orders directly from Google Search or Google Maps, redirecting them to your Fleksa POS ordering system. This ensures orders flow automatically into your POS without manual entry. Follow the steps below to set it up.

1. Requirements

Before starting, ensure:

  • Your restaurant has a Google Business Profile

  • Online ordering is enabled in your Google Business Profile

  • You have access to the Fleksa Partner Portal (partner.fleksa.com)

  • You are using the latest version of Fleksa POS

  • You have login credentials for your Google Business Account

2. Locate Google Order Redirect Integration

  1. Open partner.fleksa.com in your browser.

  2. Navigate to:
    Settings → Integrations (Third Party) → Google Order Redirect

  3. Click Activate to start the setup.

  4. Important: Keep your Google account credentials ready to authenticate and complete the connection.

If the option is not visible, contact the Fleksa Support Team.

3. Connect Your Google Account

  1. Log in to your Google Business Account when prompted.

  2. Grant Fleksa permission to manage your online ordering and redirect links.

  3. Confirm and save the connection.

Important:

Google must approve the POS connection to enable automatic order redirection.

4. Configure Ordering Settings

Once connected, you can configure:

  • Order Types: Pickup, Dine-in, Delivery

  • Menu Items: Ensure your menu in Fleksa matches the items shown on Google

  • Order Notifications: Email or POS notifications for new orders

  • Redirect URL: Verify that customers are correctly redirected to your Fleksa POS ordering page

5. Assign Printer Profiles (Optional)

If you want orders to print automatically:

  1. Go to Settings → Printer Profiles

  2. Select your kitchen printer profile

  3. Enable:

    • Online Order Receipts

    • Product Receipts

  4. Save

6. Test the Integration

  1. Create a test order from Google Search or Google Maps.

  2. Verify that the order appears in Fleksa POS → Online Orders.

  3. Check that the order details are correct and that the kitchen receives the printed order if enabled.

7. Managing Google Orders in Fleksa POS

  • Orders appear under Orders → Online Orders

  • Staff can confirm, prepare, and mark orders as completed

  • Status updates sync automatically with Google

  • Customer details are displayed for smooth processing

8. Troubleshooting

Orders not appearing in POS

  • Google account not connected correctly

  • POS connection not approved by Google

  • Internet connection issues

  • Menu mismatch between Google and Fleksa POS

Printer issues

  • Printer profile not assigned

  • Online order receipts not enabled

  • Printer offline

Incorrect order details

  • Check menu mapping

  • Refresh menu sync in Partner Portal

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