Integrating Uber Eats Orders in Fleksa POS

Integrating Uber Eats Orders in Fleksa POS

Integrating Uber Eats with Fleksa POS ensures that all online orders flow directly into your system—fast, accurate, and without manual input. Follow the steps below to set up and activate the integration.

1. Requirements

Before starting, ensure:

  • You have an active Uber Eats Partner Account

  • Your restaurant is live and verified on Uber Eats

  • You have access to the Uber Eats Restaurant Dashboard

  • You are using the latest version of Fleksa POS

  • You have access to partner.fleksa.com

2. Locate Uber Eats Integration in the Partner Portal

  1. Open partner.fleksa.com in your browser.

  2. Navigate to:
    Settings → Integrations (Third Party) → Uber Eats

  3. Click Activate to begin the setup.

  4. Important: Keep your Uber Eats credentials ready, as you will need them to authenticate and complete the integration.

If you do not see the Uber Eats integration, contact the Fleksa Support Team to enable it.

3. Add Your Uber Eats Credentials

Fleksa requires your Uber Eats Vendor ID or API credentials to activate the integration.

Where to find it?

  • Available in the Uber Eats Restaurant Dashboard → POS / API Integration section

  • If you cannot locate it, contact Uber Eats Partner Support

Enter the credentials in the Fleksa Partner Portal and save the configuration.

Important:

After entering the credentials, you must contact Uber Eats to activate the POS connection / API integration.
This allows orders to flow directly into Fleksa POS.

4. Map Menu Items (Optional)

Menu mapping ensures that orders received from Uber Eats match the correct products in Fleksa POS.

Why this is important

  • Ensures smooth order flow

  • Prevents mismatched or unrecognized items

  • Helps the kitchen receive the correct products

Steps:

  1. Make sure your Uber Eats menu and Fleksa POS menu match

  2. Open the menu mapping tool in the Partner Portal

  3. Map each Uber Eats item to the corresponding Fleksa product

  4. Save the mapping

This step is optional but strongly recommended to avoid errors.

5. Configure Auto-Accept Orders (Optional)

You can enable or disable automatic acceptance of Uber Eats orders:

  • Auto-Accept ON: Orders appear automatically in POS and print instantly

  • Auto-Accept OFF: Staff must manually accept each incoming order

Settings location:
Settings → Integrations → Uber Eats → Auto Accept

6. Assign Printer Profiles

To ensure Uber Eats orders print correctly:

  1. Go to Settings → Printer Profiles

  2. Select your kitchen printer profile

  3. Enable:

    • Online Order Receipts

    • Product Receipts

  4. Save

Your kitchen printer will now automatically print Uber Eats orders.

7. Test the Integration

  • Request a test order from Uber Eats or create one via the Partner Dashboard

  • Verify that:

    • The order appears immediately in Fleksa POS

    • Products are correctly mapped

    • Kitchen printer prints the order

    • Order status updates correctly

8. Managing Incoming Uber Eats Orders

Once integrated:

  • Orders appear under Orders → Online Orders

  • Customer details and items are displayed

  • Automatic kitchen printing (if enabled)

  • Status sync: New → Preparing → Ready → Completed

Status updates in Fleksa POS will sync automatically back to Uber Eats.

9. Troubleshooting

No Orders in POS

  • Vendor ID or API credentials incorrect

  • POS connection not activated by Uber Eats

  • Internet connection issues

  • Menu not mapped correctly

Printer Issues

  • Printer profile not assigned

  • Product receipts disabled

  • Printer offline

Incorrect Products

  • Check menu mapping

  • Refresh menu sync in Partner Portal

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