Integrating Lieferando with your Fleksa POS ensures that all online delivery orders flow directly into your system—fast, accurate, and without manual entry. Follow the steps below to set up and activate your Lieferando integration.

1. Requirements Before You Begin

Before starting the integration, ensure:

• You have an active Lieferando (Takeaway.com) Partner Account

• Your restaurant is live and verified on Lieferando

• You can access the Lieferando Vendor Dashboard

• You are using the latest version of the Fleksa POS

• You have access to partner.fleksa.com

2. Locate Lieferando Integration in the Partner Portal

1. Open partner.fleksa.com

2. Navigate to:
   Settings → Integrations (Third Party) → Lieferando

3. Click Activate to begin the setup

If you do not see the Lieferando integration option, please contact the Fleksa Support Team to enable it for your account.

3. Add Your Lieferando Credentials

To activate the integration, Fleksa requires your Vendor ID from Lieferando.

Vendor ID

This is your unique restaurant identification number assigned by Lieferando.

Where to find it?

• The Vendor ID is printed on all Lieferando payout invoices and billing documents

• If you cannot find it, contact Lieferando Partner Support directly

Enter the Vendor ID in the Fleksa Partner Portal and save the configuration.

Important:

After saving your Vendor ID in Fleksa, you must contact Lieferando via email or phone and request activation of your POS-Connection (also known as POS Integration or API Feed).
Lieferando must enable this connection on their side for orders to start appearing in your Fleksa POS.

4. Map Menu Items (Optional)

Menu mapping ensures that items from Lieferando match the correct products in your Fleksa POS.

Why this is important

• Ensures smooth order flow

• Prevents mismatched or unrecognized products

• Helps your kitchen receive the correct items

Steps:

1. Ensure your Lieferando menu and Fleksa menu have matching categories and items

2. Open the menu mapping tool in the Fleksa Partner Portal

3. Connect each Lieferando item to its corresponding Fleksa product

4. Save the mapping

This step is optional but recommended for accuracy.

5. Configure Auto-Accept Orders (Optional)

You can choose whether Lieferando orders should be automatically accepted.

• Auto-Accept ON: Orders automatically appear in the POS as accepted and print instantly

• Auto-Accept OFF: Staff must manually accept each incoming order

Manage this under:
Settings → Integrations → Lieferando → Auto Accept

6. Assign Printer Profiles

To ensure that incoming Lieferando orders print correctly:

1. Go to Settings → Printer Profiles

2. Select your kitchen printer profile

3. Enable:

   • Online Order Receipts

   • Product Receipts

4. Save

Your kitchen printer will now automatically print Lieferando orders.

7. Test the Integration

After everything is set:

1. Request a test order from Lieferando Support or create one using your vendor account

2. Check if:

   • The order appears immediately in Fleksa POS

   • Products are correctly mapped

   • The kitchen printer prints the order

   • Order status updates properly

8. Managing Incoming Lieferando Orders

When integration is active:

• Orders appear under Orders → Online Orders

• Customer details and order items are displayed

• Kitchen printouts are triggered automatically (if enabled)

• Order status synchronizes: New → Preparing → Ready → Completed

You can update the status from Fleksa POS, and it will sync back to Lieferando.

9. Troubleshooting

No Orders Showing in POS

• Vendor ID incorrect

• POS-Connection not yet activated by Lieferando

• Internet connection issues

• Menu not mapped correctly

Print Issues

• Printer profile not assigned

• Product receipt disabled

• Printer offline

Wrong Products Appearing

• Re-check menu item mapping

• Refresh menu sync in the Partner Portal