How to Reject Live Orders in Fleksa POS ?

How to Reject Live Orders in Fleksa POS ?

Short Description

This article explains how to reject live orders that come from your website directly in Fleksa POS.

Steps to Reject a Live Order

Step 1: Open Fleksa POS

Open the Fleksa POS app on your Windows, Tablet, or Android device.

Step 2: Go to the Live Orders Page

  • On the home screen, click on Live Orders.

Step 3: Wait for the Notification Popup

  • When a new online order comes in, a notification popup will appear on the POS screen.

  • This popup shows:

    • Customer name

    • Order type (Pickup/Delivery)

    • Order items

    • Order time

Step 4: Reject the Order

  • On the popup, click Reject.

  • The order will be immediately declined.

Step 5: Confirm Rejection (If asked)

  • Some POS versions may ask you to confirm.

  • Click Confirm or Reject Order.

Once rejected:

  • The customer receives a notification.

  • The order will move to the Rejected Orders list.

Common Issues & Solutions

Issue: Reject button not visible.
Solution: Update POS or check that you opened the order from the popup.

Issue: Notification popup not appearing.
Solution: Open the Live Orders page and refresh.

Tips

  • Always check the order details before rejecting.

  • Reject quickly to avoid customer waiting.

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