How to Accept Live Orders in Fleksa POS (Website Orders) ?

How to Accept Live Orders in Fleksa POS (Website Orders) ?

Short Description

This article explains how to view and accept live online orders that customers place through your restaurant’s website and how they appear in Fleksa POS.

Prerequisites

Before accepting live orders, ensure:

  • Your restaurant’s online ordering system is active

  • Fleksa POS is logged in (Windows / Tablet / Android)

  • Your internet connection is stable

  • Online ordering is enabled in the Fleksa dashboard

Steps to Accept Live Website Orders

Step 1: Open Fleksa POS

Open the Fleksa POS app on your Windows PC, tablet, or Android device.

Step 2: Go to the “Live Orders” Section

  • On the POS home screen, click Live Orders.

  • This section displays all real-time incoming orders from your website.

Step 3: View the Incoming Website Order

When a customer places an order through your website:

  • A notification sound or popup will appear in POS

  • The order will show under New Orders with:

    • Customer name

    • Order type (Delivery / Pickup)

    • Items ordered

    • Total amount

    • Payment status (Paid online / Pay at pickup/delivery)

Step 4: Click on the New Order

  • Tap the order to open full details

  • Review:

    • Items

    • Modifiers

    • Notes (e.g., “No onion”, “Extra spicy”)

    • Delivery or pickup time

Step 5: Accept the Order

Click Accept Order.

Once accepted:

  • The order is sent to the kitchen (KDS/printer)

  • The customer receives a confirmation

  • The order status changes to Accepted / In Progress

Step 6: Print Receipts (Optional)

You can print:

  • Kitchen Receipt

  • Customer Receipt

Step 7: Process and Complete the Order

Depending on order type:

For Pickup Orders:

  • Prepare the food

  • Mark as Ready for Pickup

  • Complete payment (if not paid online)

  • Mark order as Completed

For Delivery Orders:

  • Prepare the food

  • Assign to driver or delivery staff

  • Change status to Out for Delivery

  • After delivery, mark as Completed

Common Issues & Solutions

Issue: Live orders are not appearing.
Solution:

  • Check internet connection

  • Click Refresh on Live Orders page

  • Ensure online ordering is active in the dashboard

Issue: Cannot accept the order.
Solution:

  • Restart POS

  • Sync POS

  • Make sure the order is not already accepted on another device

Issue: Kitchen did not receive the order.
Solution:

  • Check KDS or kitchen printer connection

  • Resend kitchen print from order details

Tips & Best Practices

  • Keep the Live Orders screen open during service hours

  • Enable sound notifications so staff never miss an order

  • Double-check notes and modifiers before accepting

  • If the order is prepaid, no need to charge again at POS

  • Mark orders as Completed to keep the workflow clean

FAQ

Q: Do website orders appear immediately in POS?
Yes — live orders appear instantly in POS as long as internet is active.

Q: Can I reject an order?
Yes — use the Reject Order option and provide a reason.

Q: Do online payments sync with POS?
Yes — prepaid orders show as Paid Online automatically.

Q: Can I edit a live order before accepting?
No. You must accept first, then adjust if needed.

Need More Help?

Contact our support team through the Partner Portal or by phone — we’re always here to help.


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