How to Edit or Cancel a Reservation in Fleksa POS ?

How to Edit or Cancel a Reservation in Fleksa POS ?

Short Description

This article explains how to edit or cancel an existing table reservation in Fleksa POS.

How to Edit a Reservation

Step 1: Open Fleksa POS

Open Fleksa POS on your Windows PC, tablet, or Android device.

Step 2: Go to the Reservation Page

  • On the POS home screen, click Reservation.

Step 3: Select the Reservation You Want to Edit

  • Find the reservation in the list (sorted by date & time).

  • Click on the reservation to open the details.

Step 4: Click “Edit Reservation”

Inside the reservation details page:

  • Click Edit or Edit Reservation.

Step 5: Update Any Information

You can change:

  • Customer name

  • Email

  • Phone

  • Guest count

  • Date & time

  • Duration

  • Table selection

  • Customer preferences

  • Comments

Make the necessary changes.

Step 6: Save the Changes

  • Click Save or Update Reservation.

  • The reservation will be updated instantly.

How to Cancel a Reservation

Step 1: Open Fleksa POS

Open the POS application.

Step 2: Go to the Reservation Page

Click Reservation.

Step 3: Select the Reservation to Cancel

Choose the reservation from the list.

Step 4: Click “Cancel Reservation”

Inside the reservation details:

  • Click Cancel or Cancel Reservation.

Step 5: Confirm Cancellation

A confirmation popup will appear.

  • Click Yes / Confirm to cancel.

The reservation will now be removed or marked as canceled depending on system settings.

Common Issues & Solutions

Issue: Cannot find the reservation.
Solution: Check the date filter or refresh the reservation list.

Issue: Cannot edit certain fields.
Solution: Some fields may be locked after the reservation time starts.

Issue: Table not available when editing time.
Solution: Choose another available table or adjust the time.

Tips & Best Practices

  • Double-check changes before saving to avoid confusion.

  • Always confirm phone number and guest count if editing a reservation.

  • Add comments for special requests to improve service quality.

  • If a customer cancels, update the reservation immediately to free the table.

FAQ

Q: Can I restore a canceled reservation?
No — the customer must create a new reservation.

Q: Can I edit a reservation after the time has passed?
No — past reservations cannot be edited.

Q: Will the table be freed automatically after cancellation?
Yes — once canceled, the table becomes available again.


    • Related Articles

    • How to Create a Reservation in Fleksa POS ?

      Short Description This article explains how to create a table reservation directly in Fleksa POS, including selecting date, time, customer details, and assigning a table. Prerequisites Before creating a reservation, ensure: You are using Fleksa POS ...

    • How to Create a Reservation in Fleksa POS ?

      Short Description This article explains how to create a table reservation in Fleksa POS using the “Create Reservation” form. Steps to Create a Reservation Step 1: Open Fleksa POS Open the Fleksa POS app on your Windows, Tablet, or Android device. ...

    • How to Cancel Orders in Fleksa POS ?

      Short Description This article explains how to log in, access transactions, and cancel an order in Fleksa POS, including selecting a cancellation reason. Step 1: Log In to Fleksa POS Open Fleksa POS on your Windows, Tablet, or Android device. Enter ...

    • Integrating Google Reservations in Fleksa POS

      Integrating Google Reservations with Fleksa POS allows your customers to book tables online via Google, and all reservations will automatically appear in your POS system. Follow the steps below to set up and activate the integration. 1. Requirements ...

    • How to Create a Table Layout in Fleksa POS ?

      Short Description This article explains how to create a table layout in Fleksa POS by adding rooms, defining tables, and setting seating capacities. Prerequisites Before you begin, ensure you have the following: Access to Fleksa POS (Windows / Tablet ...