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How to Place Delivery Orders in Fleksa POS ?

Written by Bhushan

Short Description

This article explains how to create and process delivery orders in Fleksa POS, including adding customer details, adding items, and completing the order.

Prerequisites

Before placing a delivery order, ensure:

  • You are using Fleksa POS on Windows / Tablet / Android

  • You have Cashier / Manager / Admin access

  • Delivery service is enabled

  • Your menu is synced and updated

Steps to Place a Delivery Order in Fleksa POS

Step 1: Open Fleksa POS

Open the Fleksa POS app on your Windows PC, Tablet, or Android device.

Step 2: Go to the Delivery Section

  • On the POS home screen, click Delivery.

Step 3: Start a New Delivery Order

  • Click New Order or the + (plus) button.

Step 4: Add Customer Details

Enter the customer information:

  • Customer Name

  • Phone Number

  • Delivery Address

  • Postal Code / City

Step 5: Add Items to the Order

  1. Browse menu categories (Starters, Drinks, Mains, etc.).

  2. Click items to add them.

  3. Adjust quantities or modifiers as needed.

Step 6: Review the Order

Ensure the order summary shows:

  • Correct items

  • Correct quantities

  • Correct total

  • Delivery charge (if applicable)

Step 7: Send Order to the Kitchen

Click Send to Kitchen so the kitchen begins preparing the order.

Step 8: Assign a Driver (Optional)

  • Click Assign Driver

  • Select a driver from the list

Step 9: Checkout / Payment

Delivery payments may be:

  • Pay on Delivery (Cash/Card)

  • Online Paid (if paid through website)

Click Checkout to proceed.

Step 10: Choose Payment Method

Select one:

  • Cash

  • Card

  • QR Payment

  • Giftcard

Step 11: Complete the Payment

  • Confirm the payment.

Common Issues & Solutions

Issue: Delivery button not showing.
​ Solution: Enable delivery in the dashboard and restart POS.

Issue: Customer address not saving.
​ Solution: Ensure required fields are filled.

Issue: Kitchen does not receive order.
​ Solution: Check printer/KDS connection and resend.

Tips & Best Practices

  • Always verify the delivery address before sending the order to the kitchen.

  • Use the notes field for delivery instructions (e.g., “Call on arrival”).

  • Assign drivers quickly during busy hours.

  • Print a delivery label for the driver.

FAQ

Q: Can I edit a delivery order after sending it to the kitchen?
Yes — open the order, make changes, and resend.

Q: Can customers pay at delivery?
Yes — choose Cash or Card during Checkout.

Q: Can I view active delivery orders?
Yes — all active orders appear in the Delivery section.

Need More Help?

Contact our support team through the Partner Portal or by phone — we're here to help anytime.

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