Browse our FAQ categories below or use the search to find specific answers. For detailed documentation, visit our product guides.

### General & Overview

What is Fleksa? How is it different from delivery apps? Business model explained.

### Point of Sale (POS)

Hardware, split billing, order management, table management, and printing.

### QR Ordering (PayPerSe)

Scan-to-order, table payments, waiter notifications, and menu display.

### Online Ordering & Website

Commission-free ordering, delivery zones, pickup, and menu sync.

### Delivery Management

Fleksa Delivery, third-party integration, driver tracking, and aggregators.

### Marketing & Loyalty

Loyalty programs, SMS/email campaigns, customer segmentation, and SEO.

### Hardware & Technical

Sunmi devices, printers, KDS, SoftPOS, and payment terminals.

### Financials & Admin

Reports, tax compliance, cashbook, payouts, and exports.

### Reservations

Online booking, Google integration, deposits, and table management.

### Integrations

Uber Eats, Lieferando, Wolt, accounting software, and APIs.

### Troubleshooting

Common issues, printer problems, connectivity, and support contacts.

### Restaurant Use Cases

Fine dining, QSR, bars, food trucks, bakeries, and multi-location.

### Pricing & Contracts

Subscription model, payment terms, cancellation, and upgrades.

### Security & Compliance

TSE compliance, GDPR, PCI-DSS, data ownership, and DSFinV-K.

Fleksa is an all-in-one restaurant operating system that combines POS, online ordering, reservations, payments, and marketing into a single platform.

Fleksa is NOT a food delivery service like Uber Eats or Lieferando. We are a B2B technology provider. We provide software for restaurants - we do NOT prepare food, deliver orders, or handle food quality issues.

While Fleksa is cloud-based, the POS has an Offline Mode that allows you to continue taking orders and printing tickets if the internet goes down. Data syncs once the connection is restored.