Waiter POS — Complete Guide

The Fleksa Waiter POS is your all-in-one app for managing dine-in tables, processing orders, handling reservations, and tracking shifts. This guide walks through every section of the app.

1. POS — Table & Floor Plan View

The main screen of the Waiter app. Manage tables, create orders, and switch between service types.

!POS Table View

What You See

Service Type Tabs — Switch between Dine-In, Pickup, and Delivery at the top
Room Selector — Choose which floor/room to view (e.g., "Inner room", "Terrace")
Table Layout — Visual floor plan with tables showing their status:
Yellow = table has an active order
White = table is available
Chairs = seating capacity indicators around each table
Status Bar — Bottom bar shows total covers (seated guests) and tables count
Shop Status — Top right shows if the shop is Opened or Closed

How to Create an Order

Select Service Type

Tap Dine-In, Pickup, or Delivery at the top

Choose a Table (Dine-In)

Tap an available (white) table on the floor plan

Add Items

Browse the menu categories and tap items to add them to the order

Process Payment

Tap Pay to complete the order via cash, card, or terminal

Quick Actions

Action	How
Edit floor plan	Tap the pencil icon (top right)
View QR codes	Tap the QR icon (top right)
Switch rooms	Tap the room dropdown (top left)

2. Live Orders

Monitor and manage all incoming and in-progress orders in real time.

!Live Orders

Order Pipeline

Orders flow through these stages from left to right:

Stage	Meaning
New Orders	Just received, waiting for kitchen acknowledgment
Kitchen	Being prepared by the kitchen
Processed	Ready for pickup or delivery
Done	Completed and paid
Cancelled	Cancelled orders

Order Detail Panel

When you tap an order, the right panel shows:

Payment Status — Cash, Card, or pending
Order ID & Receipt No — For reference and reprinting
Order Type — Dine-In, Pickup, or Delivery with icon
Want At / Placed At — Scheduled time vs. when it was placed (for pre-orders)
Customer Info — Name, phone, email
Items List — All items with customizations and prices
Totals — Subtotal, tax, and total

Actions

Button	What It Does
KT Print	Print a kitchen ticket for this order
Receipt	Print or reprint the customer receipt

3. Reservations

View and manage all restaurant reservations from this screen.

!Reservations

Reservation Stages

Stage	Meaning
New Reservations	Just received, needs review
Accepted	Confirmed by staff
Declined	Rejected
Completed	Guest has visited

Reservation Details

Each reservation shows:

Reservation ID and date/time
Reserved By — Guest name
Guests — Party size
Phone and Email — Contact info
Source — Where the reservation came from (Website, Phone, Walk-in)
Location — Which restaurant location

Actions

Accept or Decline

Review new reservations and accept or decline them

Transfer Table

Tap Transfer Table to assign the reservation to a specific table

Update Details

Tap Update to modify time, party size, or notes

Print

Tap Print to print the reservation details

Use + Add Reservation (top right) to manually create a walk-in or phone reservation.

4. Transactions & Cashbook

View daily sales summaries and generate financial reports.

!Transactions

Summary Cards

The top row shows today's snapshot:

Card	Shows
Orders	Total order count and revenue
Dine-In	Dine-in orders and revenue
Delivery	Delivery orders and revenue
Pickup	Pickup orders and revenue

Cashbook (Right Panel)

Two tabs are available:

Receipt Details — Individual transaction records

Summary — Daily totals including:

Register Cash Balance — Opening balance, cash in drawer, final balance
Sales (Today) — Order count, total sales, tips, delivery fees

Reports

Button	What It Does
Preview	View a formatted report on screen
X-Report	Mid-shift report (non-resetting) — check sales without closing the day
Z-Report	End-of-day report (resets counters) — run at close of business

Z-Report resets daily counters. Only generate it at end of day when you're done taking orders.

5. Team & Shift Management

Track staff clock-in/out times and manage shifts.

!Team Management

Dashboard Stats

Stat	Meaning
Total Staff	All registered employees
On Shift	Currently clocked in
Off Shift	Not working right now
Today's Hours	Total hours worked by all staff today

Employee List

Each employee row shows:

Name and Role (Owner, Manager, Sales, Data Entry)
Clock In / Clock Out times
Hours worked
Status — Clock In / Out buttons

How to Clock In/Out

Navigate to Team

Tap the Team icon in the sidebar (people icon with BETA badge)

Find Employee

Locate the employee in the list

Clock In or Out

Tap the green Clock In or Clock Out button next to their name

Employees can also clock in via the passcode screen that appears when the app starts — enter their 4-digit PIN and tap Clock in/out.

6. Settings

Configure your POS system, printers, payment terminals, and more.

!Settings

General Settings

Setting	What It Controls
Shop Availability	Open/close shop, set hours
Device Configuration	Screen brightness, sound, display options
KDS Settings	Kitchen display system configuration
Menu Sync	Sync menu data from the partner portal
Archive	View archived/past orders
Branch Management	Multi-location settings
Integrations	Third-party service connections

Hardware Settings

Setting	What It Controls
Printer Setup	Connect receipt and kitchen printers
Setup a Payment Terminal	Connect Stripe or Adyen card reader
System Settings	Language, timezone, receipt format

Other

Setting	What It Controls
App Update	Check for and install updates
Auto-Gratuity	Set automatic gratuity rules (e.g., 18% for 8+ guests)

Sidebar Navigation Quick Reference

Icon	Page	Shortcut
Crossed utensils	POS — Table & order management	—
Signal waves	Live Orders — Real-time order queue	—
Calendar	Reservations — Booking management	—
Document	Transactions — Cashbook & reports	—
People (BETA)	Team — Shift management	—
Building	Change Shop — Switch between locations	—
Gear	Settings — App configuration	—

Need More Details?

POS System Documentation — Full POS feature reference
Split Bill Guide — Split payments between guests
Stripe Terminal Setup — Connect payment hardware
Process a Refund — Issue customer refunds