User Account
Manage your profile information, saved addresses, order history, and account preferences.
Creating an Account
Sign Up Options
Email and password
Sign in with Google
Sign in with Apple
Sign Up Flow
Step 1: Click the Account icon in the header
Step 2: Click Sign Up or Create Account
Step 3: Choose your sign-up method
Step 4: Enter your details or authenticate with Google/Apple
Step 5: Verify your email (click link in email)
Step 6: Account created and ready to use
Logging In
Step 1: Click the Account icon
Step 2: Enter your email and password
Step 3: Or click Sign in with Google / Sign in with Apple
Step 4: You're logged in and can access your account
Account Features
Profile Information
View and edit:
Full name
Email address
Phone number
Date of birth (for birthday offers)
Saved Addresses
Add multiple delivery addresses
Set a default address
Edit or delete addresses anytime
Quick selection at checkout
Order History
View all past orders
See order details and receipts
Track order status
Reorder favorite items with one click
Saved Payment Methods
Store cards securely (tokenized)
Add or remove cards
Set default payment method
Quick checkout without re-entering
Favorites
Save favorite menu items
Quick access when ordering
Heart icon to add/remove
Syncs across devices
Managing Your Profile
Edit Profile
Step 1: Log into your account
Step 2: Go to Account → Profile
Step 3: Update your information
Step 4: Click Save Changes
Change Password
Step 1: Go to Account → Security
Step 2: Enter your current password
Step 3: Enter new password and confirm
Step 4: Click Update Password
Update Email
Step 1: Go to Account → Profile
Step 2: Enter new email address
Step 3: Verify new email via link sent
Step 4: Email updated
Managing Addresses
Add New Address
Step 1: Go to Account → Addresses
Step 2: Click Add Address
Step 3: Enter street, city, postal code
Step 4: Add apartment number or instructions
Step 5: Click Save
Edit Address
Step 1: Find address in list
Step 2: Click Edit
Step 3: Make changes
Step 4: Click Save
Set Default Address
Step 1: Find address you want as default
Step 2: Click Set as Default
Step 3: This address auto-fills at checkout
Delete Address
Step 1: Find address to remove
Step 2: Click Delete
Step 3: Confirm deletion
Viewing Order History
Step 1: Go to Account → My Orders
Step 2: View list of all past orders
Step 3: Click any order to see details
Step 4: View items, prices, and receipt
Reordering
Step 1: Find a past order
Step 2: Click Reorder
Step 3: Items added to cart
Step 4: Proceed to checkout
Notification Preferences
Manage what communications you receive:
Order confirmation emails
Order status updates
Marketing emails and offers
SMS notifications
Push notifications (if PWA installed)
Update Preferences
Step 1: Go to Account → Notifications
Step 2: Toggle each preference on/off
Step 3: Changes save automatically
Loyalty Points (If Enabled)
View your loyalty status:
Current point balance
Points history
Available rewards
Tier status
Deleting Your Account
Step 1: Go to Account → Settings
Step 2: Click Delete Account
Step 3: Confirm you want to delete
Step 4: Account and data removed per GDPR
Account Benefits Summary
Feature | Guest | Account |
Place orders | Yes | Yes |
Order tracking | Yes | Yes |
Saved addresses | No | Yes |
Saved payments | No | Yes |
Order history | No | Yes |
Favorites | No | Yes |
Loyalty points | No | Yes |
Faster checkout | No | Yes |
Troubleshooting
Can't Log In
Cause | Solution |
Wrong password | Click "Forgot Password" to reset |
Account not found | Check email spelling or sign up |
Account locked | Wait 15 minutes after too many attempts |
Not Receiving Emails
Cause | Solution |
Spam filter | Check spam/junk folder |
Wrong email | Update email in profile |
Unsubscribed | Re-enable in notification settings |
Order History Missing
Cause | Solution |
Different account | Check which email you used |
Ordered as guest | Guest orders not linked |
Very old orders | Some may be archived |
Payment Method Issues
Cause | Solution |
Card expired | Update card details |
Card removed | Re-add card |
Bank declined | Contact your bank |