Checkout & Payment

Complete your order by entering delivery details, applying discounts, adding tips, and processing payment.

Checkout Flow Overview

Review your order
Enter customer details (name, email, phone)
Enter delivery address (for delivery orders)
Select order timing (ASAP or scheduled)
Apply promo codes or loyalty points
Add tip (optional)
Select payment method
Complete payment

Entering Customer Information

Name Field

Step 1: Enter your full name in the name field

!Name Field

Step 2: Your name will appear on the order for the restaurant

!Name Input

Email Address

Step 1: Enter your email address

!Email Field

Step 2: Order confirmation will be sent to this email

!Email Input

Phone Number

Step 1: Enter your phone number with country code

!Phone Field

Step 2: The restaurant may contact you about your order

!Phone Input

Step 3: Edit your phone number if needed

!Phone Edit

Delivery Address (Delivery Orders Only)

Step 1: Enter your delivery address

Step 2: Google Places autocomplete suggests matching addresses

Step 3: Select your address from suggestions

Step 4: The map shows your delivery location

!Address Map

Step 5: Add apartment number or delivery instructions if needed

Address Validation

The system validates your address:

Must be within delivery zone
Delivery fee calculated based on distance
Shows error if outside delivery area

Scheduling Your Order

ASAP Orders

Step 1: Leave timing set to ASAP for immediate preparation

Step 2: Estimated time shown based on kitchen capacity

Scheduled Orders

Step 1: Click Schedule for Later

Step 2: Select a date from the date picker

!Schedule Date Picker

Step 3: Choose an available time slot

!Schedule Time Slot

Step 4: Confirm your scheduled time

!Schedule Confirm

Applying Promo Codes

Step 1: Click the promo code dropdown or field

!Promo Code Dropdown

Step 2: Enter your promo code

Step 3: Click Redeem or Apply

!Redeem Promo Code

Step 4: Discount applied to your order total

!Promo Code Applied

Promo Code Types

Type	Example
Percentage	10% off your order
Fixed Amount	€5 off
Free Delivery	Delivery fee waived
Free Item	Get a free dessert

Promo Code Errors

Error	Meaning
Code expired	Promotion has ended
Minimum not met	Order total too low
Not applicable	Doesn't apply to your items
Already used	One-time code already redeemed

Adding a Tip

Step 1: View suggested tip percentages

Step 2: Select a tip amount (e.g., 30%)

!Tip 30 Percent

Step 3: Or enter a custom tip amount

Step 4: Tip added to your order total

Tip Options

Suggested percentages based on subtotal
Custom amount option
"No tip" option available
Tip goes directly to restaurant staff

Payment Methods

Card Payment (Stripe)

Step 1: Select Card or Stripe payment

Step 2: Enter card number, expiry, and CVV

Step 3: Complete 3D Secure verification if prompted

Step 4: Payment processed securely

Digital Wallets

Apple Pay - One-tap on Safari (iOS/Mac)
Google Pay - One-tap on Chrome (Android)
PayPal - Redirects to PayPal login

Cash Payment

Step 1: Select Cash as payment method

!Cash Option

Step 2: Order confirmed without payment

Step 3: Pay cash on delivery or at pickup

Order Total Breakdown

Line	Description
Subtotal	Sum of all items
Tax	Calculated based on items
Delivery Fee	Based on delivery zone
Tip	Optional gratuity
Discount	Promo code savings
Total	Final amount to pay

Completing Your Order

Step 1: Review all details and total

Step 2: Click Place Order or Pay Now

Step 3: Wait for payment processing

Step 4: Order confirmation displayed

Step 5: Confirmation email sent

Order Confirmation

After successful payment:

Order number displayed
Estimated preparation/delivery time shown
Confirmation email sent
SMS notification (if enabled)
Order tracking link provided

Guest vs. Account Checkout

Feature	Guest	Logged In
Place order	Yes	Yes
Auto-fill details	No	Yes
Save address	No	Yes
Earn loyalty points	No	Yes
View order history	No	Yes

Troubleshooting

Payment Declined

Cause	Solution
Insufficient funds	Try a different card
Card blocked	Contact your bank
Wrong details	Re-enter card information
3D Secure failed	Complete bank verification

Address Not Accepted

Cause	Solution
Outside delivery zone	Check delivery area or switch to pickup
Incomplete address	Add street number and postal code
Invalid format	Use address autocomplete suggestions

Order Not Processing

Cause	Solution
Network error	Wait and don't refresh
Session timeout	May need to restart checkout
Payment pending	Check email for confirmation

No Confirmation Email

Cause	Solution
Wrong email entered	Check spelling
Spam folder	Check junk mail
Email delayed	Wait a few minutes