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Legal Pages

Access legal information including privacy policy, terms and conditions, and imprint.

Written by Bhushan

Legal Pages

Access legal information including privacy policy, terms and conditions, and imprint.

Accessing Legal Pages

Legal pages are linked in the website footer:

  • Privacy Policy

  • Terms & Conditions

  • Imprint (Impressum)

Privacy Policy

What It Covers

The privacy policy explains:

  • What personal data is collected

  • How your data is used

  • Who has access to your data

  • How to control your data

  • Your rights under GDPR

Data Collected

Data Type

Purpose

Name

Order identification

Email

Order confirmation, account

Phone

Delivery coordination

Address

Delivery location

Payment info

Payment processing (tokenized)

Order history

Account features

Your Rights (GDPR)

As a customer you can:

  • Access your personal data

  • Correct inaccurate data

  • Delete your account and data

  • Export your data

  • Opt out of marketing

Terms & Conditions

What's Covered

Terms of service explain:

  • How ordering works

  • Payment terms

  • Delivery/pickup policies

  • Cancellation and refund rules

  • Acceptable use

  • Liability limitations

Key Points

Topic

Policy

Orders

Binding when confirmed

Payments

Due at checkout or delivery

Cancellation

Policy varies by restaurant

Refunds

Per restaurant's policy

Delivery

Estimated times not guaranteed

Imprint (Impressum)

Required for German businesses, the Imprint contains:

  • Legal company name

  • Business address

  • Contact information

  • Registration number

  • Tax ID (USt-IdNr.)

  • Responsible person

Finding the Imprint

Step 1: Scroll to the website footer

Step 2: Click Imprint or Impressum

Step 3: View legal business information

Cookie Consent

Cookie Banner

On first visit:

  • Cookie banner appears

  • Explains what cookies are used

  • Allows you to accept or customize

Making a Choice

Step 1: Read the cookie notice

Step 2: Click Accept All to allow all cookies

Step 3: Or click Customize to select cookie types

Step 4: Save your preferences

Cookie Types

Category

Purpose

Required

Essential

Site functionality

Yes

Analytics

Usage statistics

Optional

Marketing

Targeted advertising

Optional

Preferences

Remember settings

Optional

Changing Cookie Settings

Step 1: Look for cookie settings link in footer

Step 2: Click to open cookie preferences

Step 3: Adjust your selections

Step 4: Save changes

Data Protection

How Your Data is Protected

  • SSL/HTTPS encryption

  • Secure payment processing

  • Data stored securely

  • Access controls in place

Payment Security

  • Card details never stored directly

  • Tokenized by payment processor

  • PCI-DSS compliant

  • 3D Secure for verification

Exercising Your Rights

Access Your Data

Step 1: Log into your account

Step 2: View your profile information

Step 3: See order history

Delete Your Account

Step 1: Go to Account → Settings

Step 2: Click Delete Account

Step 3: Confirm deletion

Step 4: Data removed per GDPR requirements

Contact for Data Requests

If you need to:

  • Request data export

  • Report a concern

  • Ask about data practices

Contact the restaurant using information on the Contact page.

Legal Compliance

Fleksa websites comply with:

  • GDPR (General Data Protection Regulation)

  • German Telemediengesetz (TMG)

  • EU Cookie Directive

  • PCI-DSS for payments

Troubleshooting

Can't Find Legal Pages

Cause

Solution

Not in navigation

Check footer links

Page not set up

Contact restaurant

Cookie Banner Keeps Appearing

Cause

Solution

Cookies blocked

Enable cookies in browser

Private browsing

Settings don't persist

Cache cleared

Preferences reset

Need to Update Consent

Cause

Solution

Changed mind

Use cookie settings link

Want to opt out

Update preferences anytime

Data Request Not Answered

Cause

Solution

Still processing

Allow 30 days per GDPR

Wrong contact

Use official contact channel

Need verification

Prove identity if requested

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