Multi-Restaurant Platform
For restaurant groups with multiple locations or different brands under one platform.
Platform Types
Multi-Location
Same restaurant brand with multiple addresses:
Shared branding and menu
Location-specific variations
Centralized management
Location selection at ordering
Multi-Brand
Different restaurant concepts:
Separate menus per brand
Different branding per restaurant
Unified ordering platform
Shared customer accounts
How It Works for Customers
Single Location Website
If the restaurant has one location:
Menu page loads directly
No location selection needed
Delivery zone based on that location
Multi-Location Website
Step 1: Visit the restaurant website
Step 2: Enter your delivery address or select pickup
Step 3: System identifies nearest location
Step 4: Menu displays for that location
Step 5: Place order - routed to correct kitchen
Location Selection Methods
Method | How It Works |
Automatic (GPS) | Uses your location to suggest nearest |
Address-based | Enter address, matched to delivery zone |
Manual | Browse list and select location |
Menu Differences
Shared Menu
Same items across all locations
Consistent pricing (or location-specific)
Same categories and structure
Location Variations
Some items only at certain locations
Price differences per location
Regional specials
Local availability
Real-Time Updates
Items sync across locations
Sold out at one, available at another
Price changes reflected immediately
Delivery Zones
Per-Location Zones
Each location has defined delivery area
Zones don't overlap
System routes to correct location
Different delivery fees per zone
How Routing Works
Step 1: Customer enters delivery address
Step 2: System checks all location zones
Step 3: Matches address to serving location
Step 4: Shows menu and pricing for that location
Step 5: Order sent to correct kitchen
Account and Orders
Unified Account
One account works at all locations
Same login credentials
Order history from all locations
Loyalty points combined
Order History
See orders from all locations
Filter by location
Reorder from any location
Track orders across locations
Branding
Unified Brand
Same logo and colors everywhere
Single website with location selector
Consistent experience
Per-Location Customization
Location-specific images
Local contact information
Different hours per location
Multi-Brand Sites
Separate visual identity per brand
Brand selector on platform
Different menus and pricing
Shared backend
Selecting a Location
From Homepage
Step 1: Enter your address or use current location
Step 2: Nearest location automatically selected
Step 3: Proceed to order
From Menu
Step 1: Look for location selector in header
Step 2: Click to change location
Step 3: Menu updates for new location
Service Availability
Not all services available at all locations
Some may offer delivery only
Others pickup only
Check availability per location
Troubleshooting
Wrong Location Selected
Cause | Solution |
GPS inaccurate | Select location manually |
Address ambiguous | Confirm correct location |
Zone misconfigured | Contact restaurant if wrong |
Menu Items Missing
Cause | Solution |
Not available at this location | Try another location |
Location-specific item | Only available where listed |
Sync delay | Refresh page |
Different Prices
Cause | Solution |
Location-based pricing | Normal for multi-location |
Different delivery fee | Based on location zones |
Tax differences | Regional tax rates |
Can't Find Nearest Location
Cause | Solution |
Outside all delivery zones | May need to select pickup |
All locations closed | Check operating hours |
Location not enabled | May not be accepting orders online |