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User Features

Benefits for customers who create an account: order history, favorites, and loyalty points.

Written by Bhushan

User Features

Benefits for customers who create an account: order history, favorites, and loyalty points.

Account Benefits

What You Get

Feature

Guest

Account

Place orders

Yes

Yes

Order tracking

Yes

Yes

Order history

No

Yes

Favorites

No

Yes

Saved addresses

No

Yes

Saved payment methods

No

Yes

Loyalty points

No

Yes

Faster checkout

No

Yes

Order History

Viewing Past Orders

Step 1: Log into your account

Step 2: Go to account section

Step 3: View all past orders

Step 4: Click any order for details

Order Details

For each past order:

  • Order date and time

  • Restaurant name

  • Items ordered with customizations

  • Total amount paid

  • Receipt/invoice

Reordering

Step 1: Find a past order

Step 2: Tap Reorder

Step 3: Items added to cart

Step 4: Make any changes

Step 5: Proceed to checkout

Favorites

Saving Favorites

Step 1: Browse the menu

Step 2: Tap the heart icon on items you love

Step 3: Item saved to favorites

Accessing Favorites

Step 1: Go to your account

Step 2: Open Favorites section

Step 3: View all saved items

Step 4: Tap to quickly add to cart

Benefits

  • Quick reordering

  • Syncs across devices

  • Easily find your go-to items

Saved Addresses

Adding Address

Step 1: Go to account settings

Step 2: Tap Addresses

Step 3: Add new address

Step 4: Enter street, city, postal code

Step 5: Save

Using Saved Address

Step 1: At checkout for delivery

Step 2: Select from saved addresses

Step 3: No need to re-enter

Managing Addresses

  • Add multiple addresses (home, work)

  • Set default address

  • Edit or delete anytime

Saved Payment Methods

Adding Payment

Step 1: At checkout, save card option

Step 2: Card saved securely (tokenized)

Step 3: Next time, one-tap payment

Security

  • Card details tokenized

  • Never stored on device

  • PCI-DSS compliant

  • Remove anytime from account

Loyalty Points

If the restaurant has a loyalty program:

Earning Points

  • Points earned on every order

  • Based on order amount

  • Bonus promotions available

  • Only for logged-in customers

Viewing Points

Step 1: Go to account

Step 2: View loyalty section

Step 3: See current balance

Step 4: View points history

Redeeming Points

Step 1: Add items to cart

Step 2: At checkout, apply points

Step 3: Discount applied to total

Step 4: Complete payment

Points Tiers

Some restaurants have tiers:

Tier

Points Needed

Benefits

Bronze

0

Base earning rate

Silver

500

1.25x points

Gold

2,000

1.5x points + perks

Account Management

Edit Profile

Step 1: Go to account settings

Step 2: Update name, email, phone

Step 3: Save changes

Change Password

Step 1: Go to security settings

Step 2: Enter current password

Step 3: Enter new password

Step 4: Confirm and save

Notification Preferences

Control what you receive:

  • Order updates

  • Marketing messages

  • Promotional offers

Delete Account

Step 1: Go to account settings

Step 2: Tap Delete Account

Step 3: Confirm deletion

Step 4: Data removed per GDPR

Troubleshooting

Can't Access History

Cause

Solution

Not logged in

Log into your account

Different account

Check email used

Orders as guest

Guest orders not saved

Points Not Showing

Cause

Solution

Ordered as guest

Points only for accounts

Not enabled

Restaurant may not have loyalty

Processing delay

Wait 24 hours after order

Favorites Missing

Cause

Solution

Different account

Check which email you used

Logged out

Log back in

Item removed

Restaurant may have removed item

Saved Card Not Working

Cause

Solution

Card expired

Update card details

Card removed

Re-add card

Bank declined

Contact your bank

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