User Features
Benefits for customers who create an account: order history, favorites, and loyalty points.
Account Benefits
What You Get
Feature | Guest | Account |
Place orders | Yes | Yes |
Order tracking | Yes | Yes |
Order history | No | Yes |
Favorites | No | Yes |
Saved addresses | No | Yes |
Saved payment methods | No | Yes |
Loyalty points | No | Yes |
Faster checkout | No | Yes |
Order History
Viewing Past Orders
Step 1: Log into your account
Step 2: Go to account section
Step 3: View all past orders
Step 4: Click any order for details
Order Details
For each past order:
Order date and time
Restaurant name
Items ordered with customizations
Total amount paid
Receipt/invoice
Reordering
Step 1: Find a past order
Step 2: Tap Reorder
Step 3: Items added to cart
Step 4: Make any changes
Step 5: Proceed to checkout
Favorites
Saving Favorites
Step 1: Browse the menu
Step 2: Tap the heart icon on items you love
Step 3: Item saved to favorites
Accessing Favorites
Step 1: Go to your account
Step 2: Open Favorites section
Step 3: View all saved items
Step 4: Tap to quickly add to cart
Benefits
Quick reordering
Syncs across devices
Easily find your go-to items
Saved Addresses
Adding Address
Step 1: Go to account settings
Step 2: Tap Addresses
Step 3: Add new address
Step 4: Enter street, city, postal code
Step 5: Save
Using Saved Address
Step 1: At checkout for delivery
Step 2: Select from saved addresses
Step 3: No need to re-enter
Managing Addresses
Add multiple addresses (home, work)
Set default address
Edit or delete anytime
Saved Payment Methods
Adding Payment
Step 1: At checkout, save card option
Step 2: Card saved securely (tokenized)
Step 3: Next time, one-tap payment
Security
Card details tokenized
Never stored on device
PCI-DSS compliant
Remove anytime from account
Loyalty Points
If the restaurant has a loyalty program:
Earning Points
Points earned on every order
Based on order amount
Bonus promotions available
Only for logged-in customers
Viewing Points
Step 1: Go to account
Step 2: View loyalty section
Step 3: See current balance
Step 4: View points history
Redeeming Points
Step 1: Add items to cart
Step 2: At checkout, apply points
Step 3: Discount applied to total
Step 4: Complete payment
Points Tiers
Some restaurants have tiers:
Tier | Points Needed | Benefits |
Bronze | 0 | Base earning rate |
Silver | 500 | 1.25x points |
Gold | 2,000 | 1.5x points + perks |
Account Management
Edit Profile
Step 1: Go to account settings
Step 2: Update name, email, phone
Step 3: Save changes
Change Password
Step 1: Go to security settings
Step 2: Enter current password
Step 3: Enter new password
Step 4: Confirm and save
Notification Preferences
Control what you receive:
Order updates
Marketing messages
Promotional offers
Delete Account
Step 1: Go to account settings
Step 2: Tap Delete Account
Step 3: Confirm deletion
Step 4: Data removed per GDPR
Troubleshooting
Can't Access History
Cause | Solution |
Not logged in | Log into your account |
Different account | Check email used |
Orders as guest | Guest orders not saved |
Points Not Showing
Cause | Solution |
Ordered as guest | Points only for accounts |
Not enabled | Restaurant may not have loyalty |
Processing delay | Wait 24 hours after order |
Favorites Missing
Cause | Solution |
Different account | Check which email you used |
Logged out | Log back in |
Item removed | Restaurant may have removed item |
Saved Card Not Working
Cause | Solution |
Card expired | Update card details |
Card removed | Re-add card |
Bank declined | Contact your bank |