Order Tracking
Track your order status in real-time and get notifications when it's ready.
Order Status Updates
Status Flow
Status | Meaning |
Received | Order placed, payment confirmed |
Confirmed | Restaurant accepted the order |
Preparing | Kitchen is making your food |
Ready | Order ready for pickup/delivery |
Completed | Order delivered/collected |
Real-Time Updates
Status updates automatically
No need to refresh
Push notifications (if enabled)
SMS updates for pickup/delivery
Viewing Your Order
Step 1: After payment, order tracking screen appears
Step 2: View current status
Step 3: See estimated time
Step 4: Track progress as it updates
Tracking Screen Shows
Order number/kitchen number
Current status with progress
Estimated completion time
Items ordered
Table number (dine-in)
Contact options
Notifications
Push Notifications
If you allow notifications:
"Order confirmed"
"Your order is being prepared"
"Your order is ready!"
"Order delivered"
SMS Notifications
For pickup/delivery orders:
Order confirmation text
Ready for pickup notification
Out for delivery update
Delivered confirmation
Call Waiter
Need assistance at your table?
Step 1: Tap Contact or Call Waiter on your screen
Step 2: Select reason for calling:
General assistance
Help with bill
Request check
Other
Step 3: Staff receives notification
Step 4: Waiter comes to your table
Call Waiter Cooldown
To prevent spam:
5-minute wait between calls
Timer shows when you can call again
Use for genuine assistance needs
Estimated Time
The system shows estimated completion:
Based on kitchen capacity
Considers current queue
Updates as order progresses
May adjust in real-time
Time Factors
Factor | Impact |
Order complexity | Larger orders take longer |
Kitchen load | Busy periods increase time |
Preparation requirements | Some items need more time |
Order History
For Logged-in Users
Step 1: Go to account section
Step 2: View order history
Step 3: See past orders and details
Benefits
Reorder favorites
View past receipts
Track spending
Rate past orders
After Order Completion
Review Prompt
After your order:
Asked to rate your experience
Leave feedback for restaurant
Optional comments
Receipt Access
Digital receipt available
Email receipt (if provided)
Download or screenshot option
Troubleshooting
Status Not Updating
Cause | Solution |
Connection lost | Check internet |
Page stale | Refresh browser |
Kitchen not updating | Order still processing |
"Order Not Found"
Cause | Solution |
Wrong order number | Check confirmation email/SMS |
Session expired | Log in to view history |
Order cancelled | Contact restaurant |
No Notifications
Cause | Solution |
Browser blocked | Allow notifications in settings |
Phone on silent | Check device settings |
Not enabled | Enable when prompted |
Long Wait Time
Cause | Solution |
Kitchen busy | Normal during peak hours |
Complex order | Larger orders take longer |
Issue with order | Call waiter for status |
Technical problem | Contact restaurant |
Can't Call Waiter
Cause | Solution |
Cooldown active | Wait for timer to expire |
Feature disabled | Ask staff directly |
Network issue | Try again or flag staff |