Loyalty Points
Earn points with every order and redeem them for discounts and rewards.
How Loyalty Works
Step 1: Create an account or log in
Step 2: Place an order
Step 3: Earn points based on order amount
Step 4: Accumulate points over time
Step 5: Redeem points for discounts or rewards
Earning Points
Standard Earning
Points earned on every completed order
Typical rate: 1 point per €1 spent
Points added after order is delivered
Only available for logged-in users
What Earns Points
Item | Earns Points |
Food orders | Yes |
Beverages | Yes |
Delivery fees | No |
Tips | No |
Gift cards | No |
Bonus Points
Special opportunities to earn extra:
Double points promotions
Birthday bonus
Sign-up bonus
Referral rewards
Viewing Your Points
Step 1: Log into your account
Step 2: Go to Account → Points or Account → Loyalty
Step 3: View your current balance
Step 4: See points history and transactions
Points Dashboard Shows
Current point balance
Points earned today/this month
Recent earning transactions
Available rewards to redeem
Redeeming Points
At Checkout
Step 1: Add items to your cart
Step 2: Proceed to checkout
Step 3: Click Apply Points or Use Loyalty Points
Step 4: Select how many points to redeem
Step 5: Discount applied to your order total
Step 6: Complete checkout with remaining balance
Redemption Options
Reward Type | Example |
Discount | 100 points = €5 off |
Percentage | 500 points = 20% off |
Free item | 200 points = Free dessert |
Scratch Cards (If Enabled)
Some restaurants offer digital scratch cards:
Step 1: Go to Account → Points
Step 2: View available scratch cards
Step 3: Tap to scratch and reveal reward
Step 4: Reward automatically applied or saved
Scratch Card Rewards
Discount codes
Free items
Bonus points
Special offers
Loyalty Tiers
Some restaurants have tier systems:
Tier | Points Needed | Benefits |
Bronze | 0 | 1 point per €1 |
Silver | 500 | 1.25 points per €1 |
Gold | 2,000 | 1.5 points per €1 + free delivery |
Platinum | 5,000 | 2 points per €1 + priority support |
Tier Benefits
Higher point earning rates
Exclusive offers
Early access to promotions
Special perks
Tier Status
Displayed in your account
Points needed for next tier shown
Tiers typically reset annually
Points on Checkout
At checkout you'll see:
Your current points balance
Available redemption options
Points you'll earn from this order
How to apply points to discount
Best Practices
Tip | Benefit |
Always log in before ordering | Earn points on every order |
Check for bonus promotions | Earn double or triple points |
Combine with other discounts | Stack savings when allowed |
Use before expiration | Don't lose accumulated points |
Troubleshooting
Points Not Earned
Cause | Solution |
Ordered as guest | Must be logged in to earn |
Order cancelled | Points only on completed orders |
Excluded items | Some items don't earn points |
Processing delay | Allow 24 hours after delivery |
Can't Redeem Points
Cause | Solution |
Not enough points | Need minimum to redeem |
Below minimum order | Check redemption requirements |
Item excluded | Some items can't use points |
Reward expired | Check reward validity date |
Points Missing
Cause | Solution |
Not logged in when ordering | Points only for account holders |
Different account | Check which email you used |
Processing delay | Allow 24 hours |
Contact support | If still missing after waiting |
Wrong Tier
Cause | Solution |
Not enough points | Accumulate more to level up |
Tier reset | Tiers may reset annually |
Points adjustment | Contact support if incorrect |
Points Expiration
Important policies:
Points may expire after 12 months of inactivity
Tier status may reset annually
Use points regularly to keep account active
Check expiration dates in your account