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Content Management

Content Management provides website building capabilities with visual editing, custom pages, forms, and multi-language support.

Written by Bhushan

Content Management

Content Management provides website building capabilities with visual editing, custom pages, forms, and multi-language support.

!Website Settings Template Selection

Accessing Content Management

Step 1: Click Content or Website in the sidebar

Step 2: Choose what to manage:

  • Website pages

  • Events

  • Forms

  • Gallery

Website Template Selection

Choose your website design:

Step 1: Go to Settings > Website > Template

Step 2: Browse available templates

!Website Templates

Step 3: Preview templates by clicking on them

Step 4: Click Select on your chosen template

Step 5: Template is applied to your website

Editing Website Content

Homepage Content

Step 1: Go to Content Management

Step 2: Select Homepage

Step 3: Edit sections:

  • Hero banner

  • About section

  • Featured items

  • Contact info

Step 4: Click Save

Step 5: Preview changes

Step 6: Publish when ready

Creating Custom Pages

Step 1: Click Add Page

Step 2: Enter page details:

  • Page title

  • URL slug (e.g., /about-us)

  • Page description

Step 3: Add content blocks:

  • Text sections

  • Images

  • Menus

  • Contact forms

Step 4: Save and publish

Event Content

Promote special events on your website:

Step 1: Go to Content > Events

Step 2: Click Add Event

Step 3: Enter event details:

  • Event title

  • Date and time

  • Description

  • Featured image

  • Registration link (optional)

Step 4: Set visibility:

  • Active dates (when to show)

  • Featured on homepage

Step 5: Save event

Multi-Language Support

Offer content in multiple languages:

Step 1: Go to Settings > Languages

Step 2: Enable additional languages:

  • English (EN)

  • German (DE)

  • Spanish (ES)

Step 3: For each content item:

  • Edit in primary language

  • Switch to other language

  • Add translation

Step 4: Save all translations

Content Scheduling

Control when content displays:

Step 1: Edit any content item

Step 2: Find Scheduling section

Step 3: Set dates:

  • Start date (when to show)

  • End date (when to hide)

Step 4: Save changes

Content automatically shows/hides based on schedule.

Form Builder

Create custom forms for your website:

Creating a Form

Step 1: Go to Content > Forms

Step 2: Click Create Form

Step 3: Add form fields:

  • Text input

  • Email input

  • Phone number

  • Dropdown selection

  • Text area

  • Checkbox

Step 4: Configure each field:

  • Label

  • Required/optional

  • Placeholder text

Step 5: Set form settings:

  • Form title

  • Submit button text

  • Success message

  • Email notification recipients

Step 6: Save form

Adding Form to Page

Step 1: Edit the page

Step 2: Add a Form Block

Step 3: Select your form

Step 4: Position on page

Step 5: Save page

Viewing Form Submissions

Step 1: Go to Content > Forms

Step 2: Select a form

Step 3: Click Submissions

Step 4: View all responses:

  • Submission date

  • Respondent info

  • Form answers

Step 5: Export to CSV if needed

Photo Gallery

Showcase your restaurant:

Step 1: Go to Content > Gallery

Step 2: Upload images:

  • Click Add Images

  • Select files

  • Upload

Step 3: Organize images:

  • Drag to reorder

  • Add captions

  • Create albums

Step 4: Enable gallery on website

Blog/News Section

Share updates with customers:

Step 1: Go to Content > Blog

Step 2: Click New Post

Step 3: Write your post:

  • Title

  • Content

  • Featured image

  • Category

Step 4: Set publish date

Step 5: Click Publish

Popup Messages

Display announcements:

Step 1: Go to Content > Popups

Step 2: Create popup:

  • Popup content

  • Display trigger (page load, scroll, etc.)

  • Frequency (once per session, always, etc.)

Step 3: Set active dates

Step 4: Enable popup

Content Visibility

Control what visitors see:

Setting

Effect

Published

Visible to all

Draft

Only visible to editors

Scheduled

Shows at set time

Hidden

Not visible

SEO Settings

Optimize content for search:

Step 1: Edit any page

Step 2: Open SEO Settings

Step 3: Configure:

  • Page title

  • Meta description

  • Keywords

  • Social share image

Step 4: Save settings

Best Practices

Content creation:

  • Use clear, simple language

  • Include high-quality images

  • Keep pages focused

  • Update regularly

Forms:

  • Keep forms short

  • Only ask for needed info

  • Test forms before publishing

  • Respond to submissions promptly

SEO:

  • Write unique meta descriptions

  • Use relevant keywords

  • Include alt text for images

Dedicated Sub-Pages & Articles

For in-depth workflows, dedicated pages and guides provide focused tools:

  • Custom Pages: Visual page builder (Puck) for unique landing pages, about sections, and custom content using drag-and-drop components.

  • Template Gallery: Browse and apply pre-designed templates to quickly set up or refresh pages.

  • Careers: Post job listings, manage applications, and handle hiring directly from your site.

  • Forms: Create and manage custom forms for feedback, registrations, and inquiries; view submissions in the Partner Portal (ops context).

These complement the overview (including Content CMS features like Events, Gallery, and Blogs covered in the main sections) and are included in the Intercom KB for easy reference.

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