Reservation System

The Reservation System manages table bookings from your website, Google Reserve, and walk-ins. View reservations in list or calendar format, manage floor plans, and handle guest arrivals.

!Reservations List with Details Panel

Viewing Reservations

List View

Step 1: Click Reservations in the sidebar

Step 2: The reservation list shows all bookings

Step 3: Each row displays:

Guest name
Party size
Date and time
Status

Filtering by Status

Step 1: Click the status filter

Step 2: Select status to view:

Status	Meaning
Pending	Awaiting confirmation
Confirmed	Restaurant accepted
Seated	Guest has arrived
Completed	Reservation finished
Cancelled	Booking cancelled

!Reservations List Pending

!Reservations List Confirmed

Calendar View

See reservations on a visual calendar:

Step 1: Click Calendar view option

!Reservations Calendar View

Step 2: Navigate between days and weeks

Step 3: Click any reservation to view details

Step 4: Color coding shows reservation status

Creating a Reservation

For Walk-ins and Phone Bookings

Step 1: Click the Add New button

!Reservations Add New Button

Step 2: Fill in the booking form:

!Reservations New Booking Form

Guest name
Phone number
Email (optional)
Party size
Date
Time slot
Special requests

Step 3: Select a table (optional)

Step 4: Click Create Reservation

Step 5: Confirmation is sent to the guest

Viewing Reservation Details

Step 1: Click on any reservation in the list

Step 2: The details panel opens showing:

Full guest information
Contact details
Special requests
Reservation history

Step 3: Take actions:

Confirm or cancel
Assign table
Send message to guest
Edit details

Managing Time Slots

Configure available booking times:

Step 1: Click Settings icon or go to reservation settings

!Reservations Settings Modal

Step 2: Set available time slots:

!Reservations Time Slots

Start time
End time
Slot duration
Tables available per slot

Step 3: Configure capacity limits

Step 4: Click Save

Floor Plan Management

Visual table management:

Step 1: Navigate to Floor Plan section

!Reservations Floor Plan

Step 2: View your restaurant layout

Step 3: See table status:

Green = Available
Yellow = Reserved
Red = Occupied

Step 4: Click tables to view assignments

Confirming a Reservation

Step 1: Find the pending reservation

Step 2: Click to open details

Step 3: Review guest information

Step 4: Click Confirm

Step 5: Guest receives confirmation notification

Seating a Guest

When guests arrive:

Step 1: Find their reservation

Step 2: Click Seat Guest or Mark Arrived

Step 3: Assign specific table if not already set

Step 4: Reservation status changes to Seated

Cancelling a Reservation

Step 1: Find the reservation

Step 2: Click to open details

Step 3: Click Cancel Reservation

Step 4: Select cancellation reason

Step 5: Choose whether to notify guest

Step 6: Confirm cancellation

Reservation Settings

Configure how reservations work:

Step 1: Go to Settings > Reservations

Step 2: Set preferences:

Advance booking limit (how far ahead)
Minimum party size
Maximum party size
Default reservation duration
Auto-confirmation settings

Step 3: Configure notification templates

Step 4: Save settings

Online Booking Integration

Reservations sync from:

Source	Description
Website	Your Fleksa website booking widget
Google Reserve	Google Search and Maps
Manual	Phone and walk-in bookings

Best Practices

Managing bookings:

Confirm pending reservations promptly
Check for no-shows and update status
Contact guests for large party confirmations

Capacity planning:

Review upcoming bookings daily
Block tables for private events
Adjust availability for busy periods

Guest experience:

Note special requests
Track VIP guests
Follow up after visits