Order Management
Order Management gives you a complete view of all orders from your website, POS, and third-party platforms. Filter, search, and track every order in one place.
Viewing All Orders
Step 1: Click Orders in the sidebar
Step 2: The order list displays with the most recent orders first
Step 3: Each row shows order ID, customer, amount, status, and source
Filtering Orders
By Date Range
Step 1: Click the date filter at the top
Step 2: Select a preset range or choose custom dates:
Today
Yesterday
Last 7 Days
Last 30 Days
Last 3 Months
Custom Range
By Order Type
Step 1: Click the Order Type filter
Step 2: Select the order mode:
Delivery - Orders for delivery
Pickup - Customer pickup orders
Dine-in - In-restaurant orders
By Payment Method
Step 1: Click the Payment filter dropdown
Step 2: Select payment type:
Cash
Card (EC Card)
Stripe
PayPal
Gift Card
By Status
Step 1: Click the Status filter
Step 2: Choose order status:
Pending
Confirmed
Preparing
Ready
Completed
Cancelled
Order Status Overview
Status | Meaning |
Pending | New order, awaiting confirmation |
Confirmed | Restaurant accepted the order |
Preparing | Kitchen is making the order |
Ready | Order ready for pickup/delivery |
Out for Delivery | Driver has the order |
Completed | Order delivered/picked up |
Cancelled | Order was cancelled |
Payment Summary
The orders page shows a payment breakdown:
This summary shows:
Total by payment method
Cash vs. card split
Online payment totals
Viewing Order Details
Step 1: Click on any order row in the list
Step 2: The order details panel opens
Step 3: View complete order information:
Customer name and contact
Delivery address (if applicable)
Order items with quantities
Item modifications and notes
Payment method and amount
Order timestamps
Step 4: Take actions from the detail view:
Update status
Print receipt
Contact customer
View customer profile
Order Sources
Orders come from multiple channels:
Source | Description |
Website | Your Fleksa website |
POS | Payperse-Waiter POS orders |
Google Food Ordering | |
MergePort | Integration orders |
Kitchen Hub | Aggregator orders |
Calendar View
See orders and reservations on a calendar:
Step 1: Click the Calendar view option
Step 2: Choose view type (Day or Week)
Step 3: Apply filters to show specific order types
Step 4: Click any order to view details
Exporting Orders
Step 1: Apply desired filters
Step 2: Click the Export button
Step 3: Choose format (CSV, Excel)
Step 4: Download the file
Best Practices
Monitoring orders:
Check for pending orders frequently
Update statuses promptly
Investigate any stuck orders
Using filters:
Use date filters for reporting
Filter by source to track channel performance
Check payment methods for reconciliation
Troubleshooting:
Review order timeline for issues
Check customer contact for delivery problems
Verify payment status matches actual payment