Integration Settings
Integration Settings connects your restaurant to third-party platforms including delivery services, POS systems, order aggregators, and Google services.
Accessing Integrations
Step 1: Click Settings in the sidebar
Step 2: Click Integrations
Step 3: View all available integrations
Step 4: Click any integration to configure
Available Integrations
Integration | Type | Description |
Google Orders | Order Source | Accept orders from Google |
MergePort | POS | POS system integration |
First Delivery | Delivery | Delivery service |
Kitchen Hub | Aggregator | Order aggregation |
Win Order | POS | Order management |
RWG | Reservations | Google Reserve |
vGrub | Delivery | Delivery platform |
Google Orders Integration
Connect to Google Food Ordering:
Step 1: Find Google Orders in the list
Step 2: Click Connect
Step 3: Sign in with your Google account
Step 4: Select your business location
Step 5: Configure menu sync settings
Step 6: Enable the integration
Step 7: Orders from Google appear in your dashboard
MergePort Integration
Connect external POS systems:
Step 1: Find MergePort in the list
Step 2: Click Configure
Step 3: Enter your MergePort API credentials
Step 4: Map menu items if required
Step 5: Test the connection
Step 6: Enable sync
First Delivery Integration
Connect delivery service:
Step 1: Find First Delivery
Step 2: Click Connect
Step 3: Enter your First Delivery account details
Step 4: Configure delivery settings:
Auto-assign drivers
Delivery zones
Notifications
Step 5: Save and enable
Kitchen Hub Integration
Aggregate orders from multiple platforms:
Step 1: Find Kitchen Hub
Step 2: Click Connect
Step 3: Log in with Kitchen Hub credentials
Step 4: Select which platforms to aggregate
Step 5: Configure order routing
Step 6: Enable integration
Orders from connected platforms will appear in your dashboard.
Win Order Integration
Connect Win Order POS:
Step 1: Find Win Order
Step 2: Click Configure
Step 3: Enter API credentials
Step 4: Test connection
Step 5: Enable sync
RWG Integration (Google Reserve)
Accept reservations through Google:
Step 1: Find RWG
Step 2: Click Connect
Step 3: Link your Google Business Profile
Step 4: Configure reservation settings:
Available times
Party sizes
Table allocation
Step 5: Enable Google Reserve
Reservations from Google appear in your reservation system.
vGrub Integration
Connect to vGrub delivery platform:
Step 1: Find vGrub
Step 2: Click Connect
Step 3: Enter vGrub credentials
Step 4: Sync menu
Step 5: Configure order settings
Step 6: Enable integration
Managing Integration Status
Check if integrations are working:
Status | Meaning |
Connected | Active and working |
Error | Connection issue |
Disabled | Turned off by user |
Pending | Awaiting setup completion |
Troubleshooting Integrations
Connection Failed
Step 1: Check your credentials are correct
Step 2: Verify the third-party service is available
Step 3: Try disconnecting and reconnecting
Step 4: Contact support if issues persist
Orders Not Syncing
Step 1: Verify integration status is "Connected"
Step 2: Check for error messages
Step 3: Verify menu is properly mapped
Step 4: Test with a small order
Menu Sync Issues
Step 1: Check menu mapping configuration
Step 2: Verify all required fields are filled
Step 3: Re-sync menu manually
Step 4: Check for item restrictions
Disabling an Integration
Step 1: Find the integration
Step 2: Click the settings/gear icon
Step 3: Toggle Enabled to OFF
Step 4: Confirm disable
Integration will stop sending/receiving data.
Removing an Integration
Step 1: Find the integration
Step 2: Click Disconnect
Step 3: Confirm removal
Step 4: Credentials are removed
Integration Notifications
Get alerts for integration issues:
Step 1: Go to Settings > Notifications
Step 2: Enable integration alerts
Step 3: Choose notification method (email/push)
Step 4: Save settings
Best Practices
Setting up:
Test each integration before going live
Start with one platform at a time
Verify menu sync is correct
Train staff on order sources
Ongoing maintenance:
Monitor integration status daily
Check for sync errors
Update credentials before they expire
Keep integrations up to date
Troubleshooting:
Document integration credentials securely
Know support contacts for each platform
Have fallback plans for outages