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Billing & Subscription

Billing & Subscription manages your Fleksa subscription plan, invoices, payment history, and revenue payouts.

Written by Bhushan

Billing & Subscription

Billing & Subscription manages your Fleksa subscription plan, invoices, payment history, and revenue payouts.

Accessing Billing

Step 1: Click Billing in the sidebar

Step 2: View your billing dashboard

Step 3: Navigate between tabs:

  • Subscription

  • Invoices

  • Payouts

  • Payment Methods

Viewing Your Subscription

Step 1: Click Subscription tab

Step 2: See your current plan details:

  • Plan name

  • Monthly/annual price

  • Features included

  • Renewal date

  • Payment status

Subscription Plans

Plan

Features

Starter

Basic ordering, limited orders

Professional

Full features, POS access

Enterprise

Multi-location, advanced analytics

Upgrading Your Plan

Step 1: Click Change Plan or Upgrade

Step 2: Review available plans

Step 3: Select new plan

Step 4: Review price difference

Step 5: Confirm upgrade

Step 6: New features available immediately

Viewing Invoices

Service Invoices

Monthly subscription charges:

Step 1: Click Invoices tab

Step 2: Select Service Invoices

Step 3: View invoice list with:

  • Invoice number

  • Date

  • Amount

  • Status (Paid/Pending)

Step 4: Click any invoice to view details

Step 5: Download PDF for records

One-Time Invoices

Additional charges (setup, hardware, etc.):

Step 1: Click One-Time Invoices

Step 2: View special charges

Step 3: Pay pending invoices if any

Paying an Invoice

Step 1: Find unpaid invoice

Step 2: Click Pay Now

Step 3: Select payment method

Step 4: Confirm payment

Step 5: Receipt emailed automatically

Viewing Charges Summary

See breakdown of all fees:

Charge Type

Description

Platform Fee

Monthly subscription

Transaction Fees

Per-order processing

Payment Fees

Card processing fees

Add-on Fees

Additional services

Sales Summary

View your sales performance:

Step 1: Click Sales Summary

Step 2: Select date range

Step 3: View breakdown:

  • Gross sales

  • Fees deducted

  • Net revenue

Payout Information

Track your revenue payouts:

Viewing Payouts

Step 1: Click Payouts tab

Step 2: View payout history

Step 3: Each payout shows:

  • Date

  • Amount

  • Status

  • Orders included

Stripe Payouts

If using Stripe:

Step 1: View Stripe payout schedule

Step 2: See pending payouts

Step 3: Track payout status

Reports

Generate billing reports:

Step 1: Click Reports tab

Step 2: Select report type:

  • Revenue report

  • Fee breakdown

  • Payout history

  • Tax summary

Step 3: Choose date range

Step 4: Generate and download

Managing Payment Methods

Adding a Payment Method

Step 1: Click Payment Methods

Step 2: Click Add Payment Method

Step 3: Enter card details:

  • Card number

  • Expiry date

  • CVV

  • Billing address

Step 4: Click Save

Setting Default Payment

Step 1: View payment methods list

Step 2: Find the card to use

Step 3: Click Set as Default

Step 4: Card used for future charges

Removing a Payment Method

Step 1: Find the card to remove

Step 2: Click Remove

Step 3: Confirm removal

Ensure you have another payment method before removing.

Failed Payments

If a payment fails:

Step 1: You'll receive an email notification

Step 2: Log in to billing section

Step 3: View failed payment

Step 4: Update payment method if needed

Step 5: Click Retry Payment

Step 6: Service continues after successful payment

Cancelling Subscription

Step 1: Go to Subscription tab

Step 2: Click Cancel Subscription

Step 3: Select reason for cancelling

Step 4: Confirm cancellation

Step 5: Service continues until end of billing period

To reactivate, contact support.

Best Practices

Invoice management:

  • Download invoices for accounting

  • Check invoices match expected charges

  • Report discrepancies promptly

Payment methods:

  • Keep payment info current

  • Update before cards expire

  • Have backup payment method

Monitoring:

  • Review charges monthly

  • Track fee percentages

  • Compare to revenue reports

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