Billing & Subscription
Billing & Subscription manages your Fleksa subscription plan, invoices, payment history, and revenue payouts.
Accessing Billing
Step 1: Click Billing in the sidebar
Step 2: View your billing dashboard
Step 3: Navigate between tabs:
Subscription
Invoices
Payouts
Payment Methods
Viewing Your Subscription
Step 1: Click Subscription tab
Step 2: See your current plan details:
Plan name
Monthly/annual price
Features included
Renewal date
Payment status
Subscription Plans
Plan | Features |
Starter | Basic ordering, limited orders |
Professional | Full features, POS access |
Enterprise | Multi-location, advanced analytics |
Upgrading Your Plan
Step 1: Click Change Plan or Upgrade
Step 2: Review available plans
Step 3: Select new plan
Step 4: Review price difference
Step 5: Confirm upgrade
Step 6: New features available immediately
Viewing Invoices
Service Invoices
Monthly subscription charges:
Step 1: Click Invoices tab
Step 2: Select Service Invoices
Step 3: View invoice list with:
Invoice number
Date
Amount
Status (Paid/Pending)
Step 4: Click any invoice to view details
Step 5: Download PDF for records
One-Time Invoices
Additional charges (setup, hardware, etc.):
Step 1: Click One-Time Invoices
Step 2: View special charges
Step 3: Pay pending invoices if any
Paying an Invoice
Step 1: Find unpaid invoice
Step 2: Click Pay Now
Step 3: Select payment method
Step 4: Confirm payment
Step 5: Receipt emailed automatically
Viewing Charges Summary
See breakdown of all fees:
Charge Type | Description |
Platform Fee | Monthly subscription |
Transaction Fees | Per-order processing |
Payment Fees | Card processing fees |
Add-on Fees | Additional services |
Sales Summary
View your sales performance:
Step 1: Click Sales Summary
Step 2: Select date range
Step 3: View breakdown:
Gross sales
Fees deducted
Net revenue
Payout Information
Track your revenue payouts:
Viewing Payouts
Step 1: Click Payouts tab
Step 2: View payout history
Step 3: Each payout shows:
Date
Amount
Status
Orders included
Stripe Payouts
If using Stripe:
Step 1: View Stripe payout schedule
Step 2: See pending payouts
Step 3: Track payout status
Reports
Generate billing reports:
Step 1: Click Reports tab
Step 2: Select report type:
Revenue report
Fee breakdown
Payout history
Tax summary
Step 3: Choose date range
Step 4: Generate and download
Managing Payment Methods
Adding a Payment Method
Step 1: Click Payment Methods
Step 2: Click Add Payment Method
Step 3: Enter card details:
Card number
Expiry date
CVV
Billing address
Step 4: Click Save
Setting Default Payment
Step 1: View payment methods list
Step 2: Find the card to use
Step 3: Click Set as Default
Step 4: Card used for future charges
Removing a Payment Method
Step 1: Find the card to remove
Step 2: Click Remove
Step 3: Confirm removal
Ensure you have another payment method before removing.
Failed Payments
If a payment fails:
Step 1: You'll receive an email notification
Step 2: Log in to billing section
Step 3: View failed payment
Step 4: Update payment method if needed
Step 5: Click Retry Payment
Step 6: Service continues after successful payment
Cancelling Subscription
Step 1: Go to Subscription tab
Step 2: Click Cancel Subscription
Step 3: Select reason for cancelling
Step 4: Confirm cancellation
Step 5: Service continues until end of billing period
To reactivate, contact support.
Best Practices
Invoice management:
Download invoices for accounting
Check invoices match expected charges
Report discrepancies promptly
Payment methods:
Keep payment info current
Update before cards expire
Have backup payment method
Monitoring:
Review charges monthly
Track fee percentages
Compare to revenue reports