Manage incoming reservations directly from the POS. View booking requests, assign tables, and track reservation status throughout service.

!Reservations List

The reservations screen shows all bookings organized by status:

!Reservations Calendar

Access reservations from the calendar icon in the left sidebar.

Each reservation shows:

!Reservation Detail View

Tap any reservation to see full details:

Guest Information:

Booking Details:

Actions Available:

When a new reservation comes in:

Step 1: Review the request in the Pending section

Step 2: Check availability for the requested time

Step 3: Accept or suggest an alternative time

Step 4: The guest receives confirmation automatically

!Assign Table to Reservation

Step 1: Open the confirmed reservation

Step 2: Tap Assign Table

Step 3: Select an appropriate table from the floor plan

Step 4: The reservation links to that table

When the guest arrives, the table will be ready.

Reservations come from multiple channels:

All reservations appear in the same list regardless of source.

For phone calls or walk-ins:

Step 1: Tap + Create Reservation

Step 2: Enter guest details:

Step 3: Add any special requests

Step 4: Save the reservation

Reservations flow through these statuses:

`

PENDING → ACCEPTED → ASSIGNED → COMPLETED

↘ CANCELLED

`

Pending - Awaiting your response

Accepted - Confirmed with guest

Assigned - Table allocated

Completed - Guest has dined and left

Cancelled - Booking was cancelled

When a guest arrives:

Step 1: Find their reservation in the list

Step 2: Verify party size and name

Step 3: Seat them at the assigned table

Step 4: Their table shows as occupied on the floor plan

Preparation:

Communication:

Table Planning: