Live Orders
The Live Orders screen shows all incoming orders in real-time, organized by status. Monitor new orders, kitchen progress, and completed orders from one view.
Live Orders Overview
Orders are organized into status columns:
Status | Description |
New | Just received, needs attention |
Kitchen | Being prepared |
Served/Ready | Ready for pickup/delivery |
Done | Completed orders |
Viewing New Orders
New orders appear with:
Order number and kitchen number
Order type (Dine-In, Pickup, Delivery)
Customer name if available
Order time
Item count
Step 1: Tap a new order to view details
Step 2: Review items and special instructions
Step 3: Accept or acknowledge the order
Order Progress
In Kitchen
Orders move to Kitchen status when:
Kitchen starts preparation
Order is acknowledged
Items are being made
Ready for Service
Orders show as Ready when:
Kitchen marks items complete
Food is plated and waiting
Ready for customer pickup or server delivery
Completed
Orders move to Done when:
Customer has received their food
Payment is complete
Order is closed
Order Details View
Tap any order to see:
Full item list with quantities
Item modifications and add-ons
Special instructions
Customer contact info (for delivery/pickup)
Order timeline
Payment status
Managing Order Status
To update an order's status:
Step 1: Tap the order to open details
Step 2: Use status buttons to move order forward:
Accept - Acknowledge new order
Start - Move to kitchen
Ready - Mark as complete
Complete - Close the order
Step 3: Status updates sync to customer (for online orders)
Filtering Orders
Filter the view to focus on specific orders:
By type: Dine-In, Pickup, Delivery
By status: New, Kitchen, Ready, Done
By time: Today, specific date range
By staff: Orders assigned to specific server
Real-Time Updates
Live Orders updates automatically:
New orders appear instantly
Status changes reflect immediately
No manual refresh needed
Sound alerts for new orders (if enabled)
Order Sources
Orders come from multiple sources:
Source | Description |
POS | Created directly on this device |
Website | Online orders from your site |
Google Food Ordering | |
Third-Party | MergePort, Kitchen Hub, etc. |
All orders appear in the same Live Orders view regardless of source.
Tips for Live Order Management
During Busy Periods:
Focus on New orders first
Keep kitchen column moving
Don't let Ready orders pile up
Communication:
Check special instructions carefully
Note allergen requests
Confirm large orders
End of Day:
Review any stuck orders
Complete or cancel as appropriate
Check for missed notifications