Login & Authentication
Set up and authenticate your Kitchen Display System devices.
How to Log In
Open Browser
Navigate to your KDS URL on the kitchen display device — typically kds.fleksa.com or your custom domain.
Enter Credentials
Use your staff login credentials (same as Partner Portal). Enter your email and password.
Select Location
If you manage multiple restaurants, choose the correct location from the dropdown.
Select Station
Pick your kitchen station (e.g., Grill, Prep, Bar). This determines which order items appear on your screen. See Station Routing for setup details.
KDS credentials are the same as your Partner Portal login. If you can't log in, ask your manager to check your account in Partner Portal → Settings → Users.
First-Time Device Setup
Open a web browser on your kitchen display
Chrome, Safari, or Edge all work. Chrome is recommended for best compatibility.
Navigate to the KDS URL
Go to kds.fleksa.com or your restaurant's custom KDS domain.
Log in with manager credentials
The first login registers this device to your restaurant.
Configure display settings
Set your preferred theme, font size, and station. See Settings for all options.
Recommended Devices
Device Type | Recommended | Notes |
Android Tablet | 10"+ screen | Affordable, touchscreen. Use a stand or wall mount. |
iPad | Any model | Reliable display, great touch response. |
Smart TV | With web browser | Display-only (non-touch). Use keyboard for bumping. |
Dedicated Display | Sunmi T2, Elo Touch | Built for restaurant environments. |
See Device Setup for hardware recommendations and mounting options.
User Permissions
Kitchen staff need the KDS_ACCESS permission to log in. Managers assign this in:
Partner Portal → Settings → Users → Edit Permissions
Without KDS_ACCESS permission, staff will see an "Access Denied" error on login. Contact your manager or admin to grant access.
Troubleshooting
Login Issues
Problem | Solution |
Invalid credentials | Reset password in Partner Portal, or ask manager to verify your account |
"Access Denied" | Your account needs |
Wrong location showing | Log out, log back in, and select the correct location |
Page won't load | Check WiFi connection, try a different browser |
Device Issues
Problem | Solution |
Screen goes blank | Disable auto-sleep in device settings. See Device Setup |
Browser crashes | Clear browser cache, restart device |
Slow performance | Close other apps, ensure stable WiFi |
Connection Lost
Check WiFi connection on the device
Refresh the browser page
If persistent, restart the device and router
Check the connection indicator — green means connected