Fleksa Kiosk
Let customers order and pay at a self-service kiosk. Perfect for quick-service restaurants, food courts, cafeterias, and high-volume locations.
Quick Start
Get Your Hardware
You'll need:
Touchscreen display (15"+ recommended, 21"+ ideal)
Payment terminal (card reader)
Receipt printer (optional)
Kiosk stand or enclosure
Set Up in Partner Portal
Go to Partner Portal > Devices:
Register your kiosk device
Get your device code
Configure kiosk-specific settings
Install & Connect
Open the Kiosk app on your device and enter the device code to connect.
Test the Flow
Walk through the customer experience: browse menu, customize, add to cart, pay.
Go Live
Position in high-traffic area and let customers start self-ordering!
Why Use Kiosk?
Benefit | Description |
Reduce Lines | Multiple customers order simultaneously |
Increase Order Value | 15-30% higher average order with visual upselling |
Fewer Errors | Customers enter their own order - no miscommunication |
Free Up Staff | Focus on food prep and customer service |
24/7 Ready | Kiosks don't need breaks, always available |
Consistent Experience | Same upsells and flow every time |
How It Works
`
Customer Flow:
┌─────────────┐ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐
│ Welcome │───▶│ Browse │───▶│ Customize │───▶│ Review │
│ Screen │ │ Menu │ │ & Add │ │ Cart │
└─────────────┘ └─────────────┘ └─────────────┘ └─────────────┘
│
┌─────────────┐ ┌─────────────┐ ┌─────────────┐ │
│ Order │◀───│ Print │◀───│ Pay │◀──────────┘
│ Ready! │ │ Receipt │ │ at Kiosk │
└─────────────┘ └─────────────┘ └─────────────┘
│
▼
Order sent to Kitchen Display & POS
`
Customer approaches kiosk - sees welcome screen
Browse menu - visual menu with photos, categories, filters
Customize order - size, toppings, extras, special requests
Review cart - see all items and total
Pay at kiosk - card, contactless, mobile wallet
Get receipt - printed or sent to phone
Order sent to kitchen - appears on Kitchen Display and POS
Key Features
Ordering Experience
Feature | Description |
Visual menu with photos, categories, and search | |
Sizes, toppings, modifiers, special requests | |
Review, modify, and proceed to payment |
Payment & Receipts
Feature | Description |
Card, contactless, Apple Pay, Google Pay | |
Print, email, or SMS receipt |
Configuration
Feature | Description |
10+ languages, auto-detect or manual selection | |
High contrast, large text, screen reader support | |
Remote management and settings | |
Continue working during brief network issues |
Kiosk vs QR vs Website
Feature | Kiosk | QR Ordering | Website |
Location | In-restaurant | At the table | Anywhere |
Device | Dedicated screen | Customer's phone | Any device |
Payment | Terminal at kiosk | Phone | Phone/Computer |
Best For | Quick-service, high-volume | Dine-in, table service | Delivery, pickup |
Staff Needed | Minimal | Minimal | None |
All three use the same menu from Partner Portal!
Hardware Requirements
Minimum
Component | Requirement |
Display | 15"+ touchscreen |
Payment | Integrated card terminal |
Network | WiFi or Ethernet |
OS | Android, Windows, or web browser |
Recommended
Component | Recommendation |
Display | 21-32" commercial touchscreen |
Payment | Verifone, Ingenico, or similar |
Printer | Thermal receipt printer |
Enclosure | Vandal-resistant kiosk stand |
Network | Ethernet for reliability |
Popular Kiosk Options
Elo Touch - Commercial-grade touchscreens
Aures - Full kiosk solutions
Custom builds - Tablet + stand + terminal
Customer Experience
Welcome Screen
Restaurant branding and welcome message
"Start Order" button
Language selection (if multiple)
Accessibility options
Menu Browsing
Category navigation with icons/photos
Item cards with images, descriptions, prices
Search functionality
Dietary filters (vegetarian, vegan, allergens)
Customization
Size selection with visual comparison
Modifier options (checkboxes, radio buttons)
Special instructions text field
Clear pricing for each option
Cart & Checkout
All items listed with prices
Edit or remove items
Running total
Upsell suggestions ("Add a drink?")
Payment
Multiple payment options
Clear payment instructions
Progress indicator
Receipt options
Upselling Features
Kiosks are great for increasing order value:
Feature | How It Works |
Combos | "Make it a meal?" suggestion |
Add-ons | "Add extra cheese?" at item selection |
Recommendations | "Others also ordered..." |
Size upsells | "Upgrade to large for €1?" |
Checkout suggestions | "Don't forget dessert!" |
Quick Reference
Common Settings
Setting | Location | Purpose |
Idle timeout | Admin > Display | Return to welcome screen |
Language options | Admin > Languages | Available languages |
Receipt options | Admin > Receipts | Print, email, SMS |
Payment methods | Partner Portal | Enable/disable payment types |
Session Flow
Screen | Timeout | Action |
Welcome | None | Waits for interaction |
Menu | 2 min | Shows "Continue?" prompt |
Cart | 3 min | Shows "Complete order?" prompt |
Payment | 1 min | Cancels and returns to welcome |
Confirmation | 30 sec | Returns to welcome |
Related Products
Product | How It Connects |
Configure menu, kiosk settings, devices | |
Kiosk orders appear in POS queue | |
Kiosk orders appear for kitchen staff | |
Same menu, different ordering channel | |
Same menu, different ordering channel |
Troubleshooting
Kiosk Won't Connect
Cause | Solution |
Wrong device code | Verify code in Partner Portal |
Network issue | Check WiFi/Ethernet connection |
Device not registered | Register in Partner Portal first |
Firewall blocking | Allow kiosk URLs through firewall |
Payment Terminal Issues
Cause | Solution |
Terminal offline | Check terminal power and connection |
Card declined | Customer should try different card |
Timeout | Transaction took too long, retry |
Terminal not paired | Re-pair in device settings |
Display Issues
Cause | Solution |
Touch not responding | Clean screen, check calibration |
Slow performance | Clear cache, restart kiosk app |
Menu not loading | Check network connection |
Images missing | Verify menu images in Partner Portal |
Printer Issues
Cause | Solution |
Not printing | Check printer power and paper |
Paper jam | Clear jam, reload paper |
Wrong printer | Verify printer in settings |
Partial print | Replace low paper roll |
Best Practices
Placement
High-traffic area near entrance
Clear signage directing customers
Accessible height for all users
Power and network access nearby
Maintenance
Clean touchscreen daily
Check paper and ink levels
Test payment terminal weekly
Monitor for software updates
Staff Training
How to assist customers
How to handle payment issues
How to restart/troubleshoot
When to escalate to support
Need Help?