Fleksa

Make the kiosk usable for all customers, including those with visual, auditory, or motor impairments.

Look for the Accessibility icon (wheelchair symbol) on the home screen

Settings persist for the current session only

1. Look for the Accessibility icon (wheelchair symbol) on the home screen
2. Tap to open the accessibility menu
3. Enable desired features
4. Settings persist for the current session only

Go to Partner Portal → Settings → Kiosk

Enable or disable features globally across all kiosks

1. Go to Partner Portal → Settings → Kiosk
2. Set default accessibility options
3. Enable or disable features globally across all kiosks

- iOS: VoiceOver
- Android: TalkBack
- Windows: Narrator, NVDA

Focus order follows a logical tab sequence

- Buttons have descriptive text
- Images have alt text descriptions
- Menu items announce name + price
- Focus order follows a logical tab sequence

Wheelchair accessibility: Mount the kiosk screen at a maximum height of 48 inches (122 cm). Payment terminal and receipt printer must also be within reach.

Screen at 48" max height from floor

Payment terminal reachable without stretching

- Screen at 48" max height from floor
- Payment terminal reachable without stretching
- Card slot and tap area accessible
- Receipt printer output at lower height

Important buttons placed in the middle zone of the screen (not at extreme top or bottom)

Scrollable content for items that extend beyond reach

No critical actions placed in bottom corners

- Important buttons placed in the middle zone of the screen (not at extreme top or bottom)
- Scrollable content for items that extend beyond reach
- No critical actions placed in bottom corners

- Clear visual warning before timeout
- Easy "I need more time" button
- Generous countdown (30+ seconds)

ADA (Americans with Disabilities Act) — US

EU Web Accessibility Directive — Europe

BFSG (Barrierefreiheitsstärkungsgesetz) — Germany

National accessibility laws in other countries

- ADA (Americans with Disabilities Act) — US
- EU Web Accessibility Directive — Europe
- BFSG (Barrierefreiheitsstärkungsgesetz) — Germany
- National accessibility laws in other countries

Accessibility compliance requirements vary by country and region. Consult local regulations for specific requirements that apply to your restaurant.

Accessibility

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Feature	Description
High Contrast Mode	Dark text on light background, increased color contrast
Large Text	Font size up to 200% of normal
Large Touch Targets	Bigger buttons for easier tapping
Color Blind Safe	Information conveyed with icons + text, not color alone

Feature	Description
Screen Reader	VoiceOver (iOS) and TalkBack (Android) support
Audio Feedback	Confirmation sounds on button press
Audio Descriptions	Item names and prices read aloud

Feature	Description
Extended Timeouts	More time before session auto-resets
Touch Accommodation	Adjustable touch sensitivity
Keyboard Support	Physical keyboard for text input

Mode	Session Timeout
Standard	5 minutes
Accessibility	10–15 minutes

Setting	Options
Default text size	Normal, Large, Extra Large
High contrast default	On / Off
Extended timeout	5, 10, 15, 30 minutes
Audio feedback	On / Off
Screen reader hints	Verbose / Minimal

Accessibility

Accessibility

Accessibility Features

Visual

Audio

Motor

Enabling Accessibility Mode

From the Kiosk

From Partner Portal (Admin)

Screen Reader Support

Physical Placement

Hardware Placement for Wheelchair Users

On-Screen Layout

Timeout Extensions

Configuring Accessibility

In Partner Portal → Settings → Kiosk

Legal Compliance

Troubleshooting

Screen Reader Not Working

Text Too Small

Timeout Too Short

Cause	Solution
Not enabled on device	Enable VoiceOver/TalkBack in device settings
Labels missing	Update to the latest kiosk software version
Focus trapped	Use device gestures to navigate out (swipe with 3 fingers)

Cause	Solution
Accessibility mode not active	Enable Large Text from the accessibility icon
System font size override	Increase font size in device system settings
Custom setting needed	Adjust default text size in Partner Portal